Case Study: Austrian Post achieves 400% higher conversions with Jumio Identity Verification

Austrian Post boosts conversions by 400% with Jumio

Austrian Post (Österreichische Post AG), an Austrian postal and logistics group, sought a faster and more efficient KYC solution for its online customer onboarding. Their previous methods, involving in-person branch visits or a time-consuming video identification process, resulted in high abandonment rates. To make its digital services more accessible, Austrian Post chose to implement Jumio's Identity Verification solution.

Austrian Post integrated Jumio's solution via its API into its existing onboarding user journey. The implementation was supported by Jumio's comprehensive documentation and dedicated technical resources. As a result, conversions increased by 400% due to a much faster process, costs per transaction were significantly reduced, and the online process saw high customer acceptance. Jumio provided a seamless and efficient identity verification system that successfully addressed the customer's challenges.

Austrian Post (Österreichische Post AG)

David Weber

Product Manager of Digital Identity at Austrian Post