Case Study: Hoppy resolves 47% of support inquiries automatically with Joyride + Mavenoid

Hoppy resolves 47% of support inquiries automatically with Joyride + Mavenoid

Hoppy, a fast-growing European provider of on-demand electric scooters and e-bikes, faced the challenge of scaling its customer support operations efficiently. As ridership grew, time-consuming support requests became a major burden. Partnered with Joyride for their mobility platform, Hoppy needed a support solution that integrated seamlessly and could automate responses to common customer issues without requiring significant implementation resources.

Joyride, through its integration with Mavenoid, provided an AI-powered product assistant directly within Hoppy's application. The solution was implemented in under 24 days and offered 24/7 automated and live support in four languages. By using Joyride's platform, Hoppy successfully automated its support, achieving a 47% self-service resolution rate, which significantly reduced the time and cost burden on its internal team.