Case Study: PFSweb achieves 70% overhead reduction with Journyx

PFSweb Cuts Overhead by 70% Using Journyx

PFSweb, a provider of integrated business infrastructure, fulfillment and e-commerce services for Fortune 1000 and Global 2000 clients, faced growing scale challenges in tracking detailed IT activities across development, hosting and professional services. Using manual forms, spreadsheets and disparate project tools risked lost revenue and misclassification of work, so PFSweb selected Journyx and its Journyx Timesheet solution to centralize time-tracking, billing and project categorization.

Journyx delivered a web‑based, browser-accessible Timesheet with overnight implementation, low support needs and a per-user licensing model; PFSweb converted its entire IT development and operations staff overnight. The Journyx deployment improved project forecasting, vacation tracking and invoice reconciliation and cut overhead associated with time tracking and reporting by more than 70% in the first month.

PFSweb

Michael Willoughby

Executive Vice President and Chief Information Officer