Case Study: PATLive reduces quarterly turnover by 72% with Journeyfront

PATLive cuts quarterly turnover by 72% with Journeyfront

PATLive, a provider of live virtual receptionist and call answering services, faced a significant challenge with high turnover rates in their remote virtual receptionist role. This led to staffing shortages, increased recruiting costs, and lost productivity. To address this, they partnered with Journeyfront to implement a predictive screening solution.

Journeyfront analyzed employee data to identify patterns predictive of turnover and built a screening plan to target candidates who would stay longer. The solution was refined to specifically address early turnover within the first 30 days. As a result, PATLive achieved a 72% reduction in quarterly turnover, dropping their new hire turnover rate from 90% to 25% within 12 months. This dramatically reduced recruiting and training costs while increasing team productivity for PATLive.

PATLive