Case Study: IntelyCare boosts shift attendance with Journeyfront

Healthcare workers shift attendance increases 16%

IntelyCare, a tech-enabled nurse staffing platform for healthcare organizations, was struggling with CNA shift reliability: only 70% of accepted shifts were being completed, leading to extra pay incentives and costly missed coverage. The company turned to Journeyfront to improve hiring decisions and better predict which candidates would reliably fulfill shifts.

Journeyfront used predictive hiring assessments to measure the traits most closely tied to shift attendance, focusing on completed shifts versus accepted shifts as the key metric. With Journeyfront’s solution, IntelyCare increased shift reliability from 70% to 81%, a 16% improvement, while also reducing absenteeism and lowering the costs associated with unfilled shifts and incentive pay.

IntelyCare