Case Study: Everise cuts hiring time by 48% and turnover by 51% with Journeyfront

Everise cuts time to hire by 48% with Journeyfront

Everise, a global BPO specializing in healthcare and insurance customer experience, faced significant challenges in its high-volume hiring of US healthcare agents. Their manual screening process and a generic, non-customizable assessment vendor were leading to a lengthy time to hire and extremely high 60-day turnover, which was 48% prior to working with Journeyfront.

Journeyfront implemented a predictive hiring solution that included custom behavioral assessments, job simulations, and language tests tailored to specific roles. This automated the screening process and used data-driven profiles to identify candidates most likely to succeed and stay. As a result, Journeyfront helped Everise cut its time to hire by 48%, from 11.5 days to 6, and reduced its 90-day turnover by 51%, from 59% to 29%.

Everise