Case Study: TruHearing reduces poor performance and boosts exceptional ratings with Journeyfront

Decreases poor performance 21% and increases exceptional performance 18%

TruHearing, a provider of premium hearing benefits in the hearing aids industry, was struggling with its Hearing Consultants performance: only 41% were meeting expectations, no one had achieved an “Exceptional” rating, and more than half of new hires were falling short. The company turned to Journeyfront to improve hiring and performance outcomes.

Using Journeyfront’s predictive hiring approach, TruHearing increased job performance by 21% in the first year, with 18% of consultants reaching “Exceptional” status and a 21% decrease in poor performance. The improvement also led to more hearing exam appointments booked, helping reduce the revenue lost from underperforming hires.

TruHearing