Case Study: Achieve reduces call center turnover 27% with Journeyfront

Achieve cuts call center turnover 27% and drives $2.5M ROI with Journeyfront

Achieve, a financial services company, faced a significant challenge with 50% turnover within the first 90 days for its call center employees. This high early attrition created operational risk and impacted service quality. To address this, they partnered with Journeyfront and implemented its Assessments and Interview Guides to identify the root causes of turnover and improve their hiring process.

Journeyfront's solution used data to pinpoint the traits of Achieve's most successful employees, creating a more accurate and repeatable candidate evaluation process. This data-driven approach led to a 27% reduction in six-month turnover and a 31% increase in employee performance. The median employee tenure rose from 158 to 209 days, generating a calculated return on investment of $2.5 million for Achieve.

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