Case Study: City of Santa Fe Springs cuts approval times by 85% with Jotform Enterprise

How the City of Santa Fe Springs cut approval times by 85% using Jotform Enterprise

The City of Santa Fe Springs needed a better way to manage the many manual processes behind its parks and recreation programs, including facility rentals, volunteer and vendor applications, event RSVPs, and staff training. After struggling with paper PDFs, in-person onboarding, and slow approval workflows, the city turned to Jotform Enterprise to modernize how it collected and managed information.

With Jotform Enterprise, the city digitized forms, approvals, training videos, payment collection, and inspection workflows, using tools like Jotform Sign and PayPal integrations to automate key steps. The results included an 85% reduction in approval time, 23,880 submissions, and 50,000 form views, while also improving vendor processing, staff training tracking, and safety inspections.

City of Santa Fe Springs

Gustavo Hernandez

Director of Parks and Recreation