Case Study: Port of Oakland streamlines airport operations with Jotform Enterprise

How San Francisco Bay Oakland International Airport keeps 11 million passengers moving with Jotform Enterprise

The Port of Oakland’s Oakland International Airport needed a faster, more efficient way to manage thousands of paper-based parking and ground transportation applications, especially when COVID-19 made in-person transactions difficult. To digitize these processes, the airport turned to Jotform Enterprise for an easy-to-use online forms and workflow solution.

With Jotform Enterprise, the Port of Oakland automated permit approvals, simplified payment collection, enabled e-signatures, and improved real-time reporting across its airport parking and ground transportation operations. The result was a dramatic reduction in processing time, including a days-long permit process cut to five minutes, billing turnaround reduced from months to a week, and customer wait times reduced from 30 minutes to five.

Port of Oakland

Edwark Coates

Ground Transportation and Parking Coordinator