Case Study: Big Barker streamlines customer video review collection and speeds team action with Jotform

How JotForm + Slack Gives a Big Dog Bed Maker a Leg Up

Big Barker, the therapeutic dog-bed maker founded after founder Eric Shannon searched for better support for large dogs, needed a reliable way to collect customer video reviews and contact details so people could claim a $25 gift card. Previous file-storage tools had low upload limits and made it hard to link videos to specific customers, so Big Barker turned to Jotform’s Form Builder with its File Upload field and integration capabilities to accept 20–50 second mobile or desktop videos along with names, emails, and addresses.

Using Jotform together with Google Drive and the Jotform–Slack integration, Big Barker automatically routes uploaded videos and customer data into shared storage and sends real-time Slack notifications to reviewers. Jotform enabled the team to accept larger files, reliably tie submissions to customer records, and speed decision-making across time zones so colleagues can quickly validate videos and issue gift cards — keeping the distributed Big Barker team aligned and responsive.

Big Barker

Dan Wiggs

Platform Manager