Case Study: Helping Hands Orillia improves senior care operations with Jotform Enterprise

Helping Hands Orillia provides quality care for seniors with Jotform Enterprise

Helping Hands Orillia, a nonprofit in Ontario that supports more than 1,400 seniors with services like meal delivery, transportation, safety checks, and personal care, needed to move beyond a paper-based system that made intake, inspections, incident tracking, and reporting slow and difficult to manage. The organization turned to Jotform Enterprise to digitize its workflows and improve security, accountability, and efficiency.

With Jotform Enterprise, Helping Hands Orillia built 155 forms and used features like SSO, conditional logic, approvals, and automations to streamline vehicle inspections, quality checks, incident reports, reimbursements, and other internal processes. The results included 4,400+ digital vehicle inspections, 1,800+ service quality checks, better audit trails for accreditation, more consistent data capture, and faster follow-up on low ratings or incidents—all helping Jotform support more efficient, accountable care delivery.

Helping Hands Orillia

Doug Rawson

Executive Director