Case Study: City of Greensboro streamlines public services with Jotform Enterprise

City of Greensboro serves 300,000+ residents with Jotform Enterprise

The City of Greensboro faced the challenge of relying on slow, expensive, and unsustainable paper-based processes, which became untenable during the COVID-19 pandemic. The city needed a digital solution to automate workflows and meet the expectations of its 300,000+ residents, who primarily access information on mobile devices.

By implementing Jotform Enterprise, the city automated internal and public-facing forms, including HR workflows and event registrations. The solution from Jotform provided significant cost savings on paper, reclaimed valuable employee time, and delivered faster, mobile-friendly services to residents, resulting in greater operational visibility and efficiency.

City of Greensboro