Case Study: Harris + Hoole achieves high employee engagement and rapid onboarding with Jostle Corporation

Harris + Hoole - Customer Case Study

Harris+Hoole is a people‑first London coffee chain with 320+ staff across more than 40 stores. As the business grew rapidly, it needed a way to keep dispersed teams connected, surface frontline ideas, and speed up onboarding so new baristas could quickly learn the brand, products and customer experience.

They rolled out the Jostle intranet in days — a turnkey, cloud‑based platform with NEWS, DISCUSSIONS, SHOUT‑OUTS, a LIBRARY for training materials and a PEOPLE search to find colleagues by skill or location. The result: lively, company‑wide idea sharing that can be rolled out in minutes, faster onboarding, and strong engagement (60% weekly and 79% monthly participation), helping H+H sustain culture and alignment without heavy IT overhead.

Harris + Hoole

Nick Tolley

CEO & Founder