Case Study: Armstrong Watson achieves clearer internal communication and increased employee recognition with Jostle Corporation

Armstrong Watson accountancy firm averts communication challenges

Armstrong Watson, a UK accountancy firm, underwent an internal reshuffle that created 14 separate offices and virtual teams, leaving many people physically separated from their team leaders. This fragmentation made clear communication, timely updates on regulatory and process changes, and consistent employee recognition difficult — issues repeatedly highlighted in internal surveys.

AW rolled out the Jostle intranet with leadership buy-in, made it the company homepage, and ran an education piece to discourage email for company-wide updates. The result was centralized, searchable information, more frequent and relevant leadership communication, easier access for new and remote staff, and a noticeable rise in peer recognition and overall communication scores in employee surveys.

Armstrong Watson

Toby Woodhead

Solution Architect