Case Study: Houlihan's achieves an operational turnaround with Jostle Corporation

An operational turnaround for Houlihan’s

Houlihan’s Restaurants, a family of roughly 100 restaurants (a mix of company-owned and franchised concepts) and a 50-person support center, faced fragmented internal communications that hampered coordination, accountability and execution. With managers spread across shifts and locations, a basic intranet and shared inboxes left seasonal menu rollouts, training and company news inconsistent, contributing to falling guest satisfaction, rising turnover and slipping sales.

Houlihan’s replaced its old intranet with Jostle’s People Engagement platform—adding targeted EVENTS, rich media, profiles, social commenting and a master calendar—and retrained communicators to centralize all company messages. The change improved coordination and accountability, increased engagement (72% weekly, 82% monthly), and delivered measurable gains: declining turnover, steady improvements in guest satisfaction and same-store sales, and a recognized cultural turnaround.

Houlihan's

Mandy Stone

Director of Communications and Training