Case Study: Northern Community Legal Centre increases access to justice with Josef

Northern Community Legal Centre adopts Josef to increase access to justice

The Northern Community Legal Centre, a not-for-profit in Melbourne, faced the challenge of processing sensitive client information securely and efficiently with limited resources. To increase access to justice, they turned to vendor Josef to automate their triage and intake processes and gather vital data on community legal needs.

Josef provided a no-code platform for the centre to build a suite of multi-lingual triage tools. The solution automatically generates intake forms that are emailed to the admin team, ensuring efficient and prompt responses. This allows the centre to prioritize cases by legal need, collect strategic data, and quickly refer clients to other agencies, thereby increasing their overall capacity to serve the community.

Northern Community Legal Centre

Jenni Smith

Chief Executive Officer