Case Study: Tompkins Wake reaches new business clients with Josef

How Tompkins Wake used Josef to reach a new generation of clients

Tompkins Wake, a top law firm in New Zealand, wanted to make legal services more accessible and affordable for small business owners who found traditional legal help costly and time-consuming. Their challenge was to successfully digitize their legal advice to reach this new generation of clients. They turned to the vendor Josef for a solution.

Using Josef, the firm quickly built and deployed automated bots, creating a digital "health check" product. This solution allowed business owners to identify key legal risks in under three minutes. The results were significant: a single bot from Josef performed over 1,400 customer health checks in six months, generating thousands of new client leads and creating a loyal following from a previously untapped customer segment.

Tompkins Wake

Catherine Bryant

Professional Support Adviser