Case Study: Cusack & Co. streamlines maritime triage with Josef

How leading maritime law firm Cusack & Co is innovating triage with Josef

Cusack & Co., a maritime law firm, faced the challenge of managing a high volume of unsorted client information, referred to as "email vomit," which made it difficult to quickly retrieve the necessary data for urgent legal decisions. To streamline this triage and data intake process from its global clientele, the firm turned to the vendor Josef for an automated solution.

Using Josef's no-code platform, Principal Lawyer Alison Cusack built a triage bot named CLAM. This bot collects all required client data into a single, automated PDF, effectively training clients on what information to provide. The solution saved the firm substantial time by eliminating repetitive admin, allowing them to focus on more complex legal work.

Cusack & Co.

Alison Cusack

Principal Lawyer