Case Study: Consumer Action Law Centre supercharges intake and saves staff time with Josef

How Consumer Action supercharged intake with Josef to help more people

Consumer Action Law Centre, a community legal centre, was overwhelmed by high call volumes, spending excessive time on initial client consultations and data entry rather than actual legal advice. To address this challenge, they partnered with vendor Josef to implement an intake automation solution.

The solution from Josef was a bot that collects client information, resolves simple queries, and seamlessly integrates with their case management system. This resulted in significant time savings, including 85 hours saved on calls and a 30-50% reduction in phone time, allowing staff to focus on more complex client matters.

Consumer Action Law Centre

Skye Forster

Director of Operations