Case Study: Adelaide University builds a self-service legal function with Josef

Adelaide University brings 5,000 knowledge articles to life with Josef

Adelaide University, a major Australian university, faced significant challenges after a merger. Their legal team, led by General Counsel Shanti Berggren, was overwhelmed acting as a "traffic director" for repeat and low-risk queries, which crowded out high-value strategic work. To build a new legal function from scratch, they turned to vendor Josef for a solution involving AI Q&A and contract automation.

The solution implemented by Josef included a legal concierge named Nancy for intake and triage, AI tools to answer questions from thousands of knowledge articles, and self-service contract automation. This empowered university teams to generate routine documents and find answers themselves, freeing the legal team to focus on strategic matters. Josef was chosen after an evaluation of 16 global vendors for their adaptable approach and cultural fit.

Adelaide University