Case Study: Penn Foster achieves TCPA compliance and peace of mind with Jornaya

Penn Foster - Customer Case Study

Penn Foster, a large career-focused higher education institution with more than 133,000 active students and a pay-as-you-go model, faced growing legal and accreditation risk from handling leads sourced through as many as 40 third-party partners each month. The school needed to ensure every lead—whether organic or affiliate-generated—met strict TCPA and brand standards to avoid regulatory issues that could threaten accreditation and student outcomes.

Penn Foster implemented Jornaya’s TCPA compliance tools to monitor leads in real time, determine the appropriate contact method, and maintain auditable records. The solution was deployed easily, tightened affiliate accountability, and delivered increased peace of mind by keeping the leads program compliant and defensible.

Penn Foster

Alicia Slachta

Affiliate Program Manager