Case Study: RunEvent answers 88% of runner questions with Joonbot

How RunEvent answers instantaneously to 88% of the runner's questions with Joonbot

RunEvent, an event management solution, faced a challenge where its customer support for runners during registration became overwhelming, taking too much time and hindering growth. The co-founder, Ben, needed a way to automatically answer these repetitive questions without forcing users to leave the registration page to search a FAQ. The vendor, Joonbot, provided a solution with its FAQ chatbot.

Joonbot's solution was a chatbot widget embedded directly into the event registration pages, requiring no coding and offering a quick setup. This implementation resulted in 88% of all runner questions being answered automatically by the Joonbot, achieving a ticket deflection ratio of 8:1 and saving the RunEvent team a significant amount of time.