Case Study: Dilettantes reduces store calls by 30% and boosts sales with Joonbot

How Dilettantes reduced its calls to the store by 30% and increased its sales

a new champagne cellar in Paris called Dilettantes faced a challenge in maximizing conversions on its online store. The founder, Fanny Heucq, needed to provide a frictionless user journey and reduce the number of phone calls to the physical store. The company engaged the vendor, Joonbot, to help address these issues.

The solution implemented by Joonbot involved creating a nocode chatbot to instantly answer frequent customer questions about products, the store, and delivery. This reduced the barriers to purchase for online shoppers. As a result, Dilettantes saw a 30% decrease in calls to its store within one month, allowing the team to focus on in-person customers while also increasing sales.

Dilettantes

Fanny Heucq

Dilettantes