Case Study: JLL reduces COI compliance risk and saves time with Jones

Manage COIs Automatically to Save Time and Reduce Liability

JLL, a global leader in real estate services, faced a significant challenge in manually managing the high volume of certificates of insurance (COIs) required for its commercial properties. This labor-intensive process was a huge time sink, created liability risks due to human error, and caused friction with tenants. To solve this, JLL turned to the vendor Jones for its insurance compliance software-as-a-service solution.

The solution from Jones automated the entire COI management process, using AI to capture, audit, and monitor certificates. This drastically reduced the time and effort required from JLL's property teams. The results were substantial, including a 75% reduction in the time to obtain a compliant COI, over 10,000 COIs audited in a single year, and significantly reduced liability exposure for both JLL and its clients.

JLL

Jason Smith

Vice President, Operations