Case Study: Neptune Plumbing & Heating Co achieves near-perfect parts selection accuracy with Jonas Construction Software eMobile barcode scanning

Neptune Plumbing & Heating Co - Customer Case Study

Neptune Plumbing & Heating, a 25-person commercial, industrial and institutional plumbing contractor founded in 1957 and based in Cleveland, OH, relied on Jonas eMobile to manage parts in the field but faced frequent errors on small devices. Technicians carrying large truck inventories struggled with manual part entry and inconsistent part naming, which led to mistyped charges, wrong part retrievals and time-consuming calls to the office for clarification.

Neptune adopted a native eMobile integration with the Pic2Shop barcode-scanning app, deployed it to technicians with vendor barcode books and completed security checks, enabling on-site barcode scanning for all parts. The switch eliminated manual entry, standardized workflow, and boosted parts selection and billing accuracy to nearly 100%, while making parts management simple and efficient.

Neptune Plumbing & Heating Co

Adam Wallenstein

President