Case Study: Malek, Inc. achieves doubling revenue to $20M while keeping the same back-office staff with Jonas Construction Software

Increased Revenue Through Enhanced Efficiencies

Malek, Inc., a commercial and residential mechanical and plumbing contractor specializing in HVAC sales, repair and maintenance, needed to scale while improving service and back-office efficiency. Using Great Plains, they struggled with job costing, manual data entry, duplicate and lost work orders, and poor dispatch capabilities, which threatened customer satisfaction and growth.

By switching to Jonas Construction Software—adding Dispatch Scheduler, job costing and document management—Malek eliminated many manual processes and integrated information in real time. The result: faster service and better technician utilization, higher employee and customer satisfaction, and revenue growth from about $10 million to $20 million annually while maintaining the same amount of back-office staff.

Malek Inc.

Theresa Martin

Controller at Malek