Case Study: University Club of Washington DC improves hotel operations and member satisfaction with Jonas Chorum

University Club of Washington DC streamlines 59-room operations with Jonas Chorum

The University Club of Washington DC, a private members club with 59 rooms, faced operational challenges due to its use of generalized software that lacked hotel-specific functionality. This created confusion for members and staff, resulted in billing errors, and required excessive manual work. The club turned to vendor Jonas Chorum and implemented their Chorum PMS to address these inefficiencies.

By switching to Jonas Chorum's Chorum PMS, the club streamlined its workflows and gained accurate, real-time data for managing rooms and forecasting revenue. The solution led to consistently exceeding revenue targets, improved staff motivation, and increased member satisfaction through a higher level of service. The vendor's software also enabled key innovations like digital locks and improved communications.

University Club of Washington DC