Case Study: The Dylan Hotel at SFO boosts efficiency and guest engagement with Jonas Chorum

The Dylan Hotel at SFO - Customer Case Study

The Dylan Hotel at SFO, a 58-room boutique hotel near San Francisco Airport, was using Oracle Opera to manage operations but faced major challenges with delayed cloud transition, weak support, outdated servers, and a crashing database. Seeking a reliable, complete cloud-based property management system, the hotel selected Jonas Chorum.

With Jonas Chorum’s cloud-based PMS, The Dylan Hotel at SFO gained remote access, reduced IT costs, improved rate management, and streamlined paperless check-in/check-out and folio delivery. The hotel also integrated guest messaging through Whistle with Chorum PMS to send automated pre-arrival offers and promotions, helping increase upgrade response and maximize revenue per guest.

The Dylan Hotel at SFO

Christina Ongerth

Co-Owner