Case Study: University Club of Washington DC Improves Hotel Operations, Revenue, and Member Satisfaction with Jonas Chorum

How the University Club of Washington DC Improved Hotel Operations, Revenue, and Member Satisfaction

The University Club of Washington DC, a private members club with 59 guest rooms, needed a better way to manage hotel operations, inventory, and billing. Before switching systems, staff were using generalized software that lacked hotel-specific functionality, creating confusion, extra manual work, and unreliable billing and accounting. The club used Jonas Chorum’s Chorum PMS to support its lodging operations.

With Jonas Chorum, the University Club of Washington DC streamlined workflows, improved rate and inventory management, and gained real-time visibility into revenue and labor costs. The team reported easier training, better housekeeping coordination, stronger member satisfaction, and consistently tracking above revenue targets, while also enabling improvements like digital locks and better accommodation communications.

University Club of Washington DC