Case Study: Glacier International Lodge streamlines operations and enhances guest service with Jonas Chorum

How Glacier International Lodge leverages Jonas Chorum’s technology suite to streamline operations and delight guest

Glacier International Lodge, an independent hotel in Kalispell, Montana, needed to replace its previous brand’s technology stack after deflagging and wanted a more efficient way to manage operations and deliver personalized guest experiences. The lodge turned to Jonas Chorum for a new property management system, along with its central reservation system and guest messaging tools, to support a smoother transition.

Jonas Chorum implemented Chorum PMS, Chorum CRS, and guest messaging to give the team an intuitive, cloud-based platform that was easier to learn, train on, and use day to day. As a result, Glacier International Lodge improved staff efficiency, reduced front-desk calls through automated guest communications, streamlined audits, and gained more reliable support and system uptime, helping the hotel focus more on guests and less on manual work.

Glacier International Lodge

Holly Dumay

General Manager