Case Study: Glacier International Lodge streamlines hotel operations and enhances guest service with Jonas Chorum

Glacier International Lodge cuts front-desk calls in days with Jonas Chorum

Glacier International Lodge, an independent hotel near Glacier National Park, faced a challenge after deflagging from its previous brand. They needed a new, intuitive property management system to improve operational efficiency and deliver personalized guest experiences. The hotel selected Jonas Chorum's technology suite, including its property management system (Chorum PMS), central reservation system, and guest messaging platform.

Jonas Chorum implemented its cloud-based PMS and integrated solutions, which provided an intuitive interface and automated features. This streamlined operations, reduced staff training time, and cut down on front desk calls through automated guest messaging. The hotel achieved greater reliability, saved time with automated audits, and improved guest communication. Holly Dumay, the General Manager, highlighted Jonas Chorum's hands-on support and the quick response times from their team as key benefits.

Glacier International Lodge