Case Study: McDonald's achieves real-time multi-location oversight and improved customer satisfaction with Jolt

McDonald’s - Customer Case Study

Dustin, a McDonald’s supervisor, was managing multiple locations with paper checklists and a non‑real‑time system (QSRsoft), leaving him unaware of whether stores were prepared for peak meal periods and forcing reactive, last‑minute fixes. He needed a way to remotely monitor readiness and ensure consistent operations across all sites.

He implemented Jolt, finding it easy to roll out and simple for all employees to use. Real‑time checklists, alerts, and reporting let him proactively prepare locations for lunch and dinner rushes, enabling immediate follow‑up without traveling. The change improved operational oversight, boosted mystery shopper scores and customer satisfaction, and gave him the confidence of being “in multiple places at once.”

McDonald’s

Dustin

Owner