Case Study: Costa Vida achieves brand-wide consistency and higher QA scores with Jolt

Costa Vida - Customer Case Study

Costa Vida, a fast-casual franchise network, needed a reliable way to deliver consistent operations across corporate and franchised locations and move away from paper updates. Director of Operations Kip sought a system to standardize procedures, improve task accuracy and accountability, and provide better on-the-job training and communication across the brand.

Jolt provided a customizable, centralized platform with checklists, timestamped task tracking, linked instructional videos, and instant updates. The solution improved execution and accuracy, produced higher QA average scores over the past two quarters, enabled district managers to pinpoint focus areas through reporting, and reduced reliance on printed mailings (saving postage and printing).

Costa Vida

Kip

Director of Operations