Case Study: Chick-fil-A achieves a 12% increase in Taste of Food scores, cleaner facilities, and more consistent customer experience with Jolt

Chick-fil-A - Customer Case Study

Corey, an operator at Chick-fil-A, needed a way to systematize daily operations after laminated checklists proved unengaging and offered no accountability. He sought a digital solution to ensure tasks were completed consistently and to improve overall customer experience.

Jolt’s smart checklists introduced accountability and engagement through an iPad app and web portal that track who completed tasks, when, and include photos, reminders and due times. Attached training references let employees learn procedures in real time. Within a month Taste of Food scores rose from 72% to 84% (a 12% increase), facilities became cleaner, and customer experience consistency improved.

Chick-fil-A

Corey

Operator