Case Study: JLL Technologies achieves an 11‑day rollout of advanced desk‑booking for a safe, hybrid workplace with FM:Systems' FMS:Employee

How JLL, the world leader in real estate services, rolled out an Advanced Desk Booking Solution in 11 days for the Ultimate Future-Proof Employee Experience Amid Ongoing Pandemic

JLL, a Fortune 500 real estate and investment management leader with 91,000+ employees across 80+ countries, needed a single, scalable room-and-desk booking solution to replace fragmented apps. The COVID‑19 pandemic accelerated that need: JLL required rapid, mobile-first technology to prioritize employee safety, enable pre-booking of workspaces, and support a fast, coordinated return to offices.

JLL selected FM:Systems and expanded FMS:Employee, rolling out the solution in just 11 days; deployments now cover 1,175 conference rooms, 12,197 desks and 461 touch panels globally. Integrated into JLL Jet, the platform delivers mobile booking, interactive floorplans, utilization analytics and cleaning workflows—giving employees a seamless hybrid experience while providing facilities teams real-time visibility to manage capacity, sanitation and portfolio decisions.

JLL Technologies

Brandon Briggs

Senior Vice President