Case Study: Mississippi Department of Information Technology Services achieves proactive chiller reliability with Johnson Controls Smart Connected Chillers

Mississippi Department of Information Technology Services - Customer Case Study

The Mississippi Department of Information Technology Services needed highly reliable cooling for its data center, where chiller uptime is critical for both comfort and system cooling. To support these operations, the agency turned to Johnson Controls and its Smart Connected Chiller technology, along with a Planned Service Agreement for ongoing maintenance and monitoring.

Johnson Controls implemented a secure, cloud-connected solution that linked two YORK chillers and three non-YORK chillers using two communications protocols, giving the customer a single point of contact for all chiller service. The result was proactive 24/7 monitoring, faster response times, improved reliability, and fewer emergency disruptions, with the customer gaining greater peace of mind and the ability to catch issues before they affected operations.

Mississippi Department of Information Technology Services

Jeff Jennings

Data Center Infrastructure Manager