Case Study: Pinnacle Propane improves customer service and cuts delivery costs by 15% with John Galt Solutions' Atlas Planning Platform

Atlas Planning Platform Increases Customer Service Levels, Saves more than 15% in Annual End Customer Delivery Costs

Pinnacle Propane is a retail propane distributor operating 13 service centers and 40+ fuel depots that serve over 60,000 customer locations. Facing unreliable demand forecasts, manual replenishment and inefficient routing, Pinnacle Propane partnered with John Galt Solutions and adopted the Atlas Planning Platform to automate demand planning and replenishment while meeting required customer service levels.

John Galt Solutions implemented the Atlas Planning Platform to ingest telemetry, weather and ERP data, apply machine learning and automate 300 replenishment policies, delivering a single source of truth for planning. The solution increased forecast accuracy by 25%, fully automated daily demand and replenishment for 60,000 sites, cut annual transportation costs by 15% (over $800,000), and achieved nearly a 3:1 ROI within two years while improving customer service levels.

Pinnacle Propane

Gijs Majoor

Vice President of Supply Chain