Case Study: Support.com achieves faster hiring and accelerated growth with Jobvite

Accelerates Growth with Jobvite

Support.com, a Redwood City–based technology company that provides consumer and small-business tech support, faced a rapid expansion in 2006 and struggled to find and hire quality candidates quickly in a competitive market. Open roles were taking up to 60 days to fill, resumes and requisitions were scattered across hard drives and email, and manual reporting consumed resources and risked inaccuracy.

By deploying Jobvite within two weeks, Support.com created a shared recruiting hub that centralized resumes, automated routing and reporting, and integrated interview scheduling with Outlook. The result was a real-time hiring process—screening in 24 hours and responding in 48—improved global hiring coordination, faster EEO reporting, and dozens of quality hires (15 hires ahead of plan in one quarter) without adding budget or staff.

Support.com

Wendy Brauchler

Vice President of Human Resources