Case Study: Leading Social Service Agency achieves timely, compliant incident reporting with JobRouter

Social Service Agency Streamlines Time-Senstive Incident Reporting

Leading Social Service Agency, a regional social service provider for minors, faced strict, time-sensitive mandatory incident reporting to multiple government and law enforcement agencies. Their manual, paper-based process involved many contributors across departments, was hard to track, and risked missing tight reporting deadlines. To modernize and ensure compliance they chose JobRouter and its JobRouter® Digital Process Automation Platform.

JobRouter automated the end-to-end reporting workflow—collecting required statements, routing tasks by business rules, formatting multiple report types, creating and storing documents, and triggering escalations and reminders. As a result, JobRouter delivered faster, more consistent mandatory reporting, real-time manager visibility, one-click and ad-hoc reporting capabilities, and a built-in audit trail to support regulatory compliance.