Case Study: US Home Medical Equipment Supplier achieves faster order processing and equipment delivery with JobRouter

Health Insurance Verification with JobRouter Speeds Order Processing and Equipment Delivery

US Home Medical Equipment Supplier, a U.S. provider of walkers, wheelchairs, beds, CPAP machines and oxygen equipment, struggled with a manual, paper-based insurance verification process that delayed order processing and delivery. Verifications for each product — sometimes with multiple carriers per order — were handled across five branch offices using handwritten notes and offline communications, leaving no consistent tracking or visibility. They used the JobRouter Digital Process Automation platform to address these challenges.

JobRouter implemented an automated online insurance verification workflow with intelligent forms, attached communication records, real-time order status visibility, notifications/escalations and the ability to split orders so approved items can ship immediately. As a result, the process is now 100% online and faster, consistent across locations, provides built-in audit trails and one-button reporting, enables teams to cover for one another, ships products to customers sooner and lets the company process more sales with the same staff.