Case Study: Vigil Fire & Security Ltd achieves streamlined quote-to-job conversion and reduced admin costs with Joblogic

Vigil Fire & Security Ltd - Customer Case Study

Vigil Fire & Security Ltd., an 18‑year‑old Hampshire company that designs, supplies, installs and maintains fire and security equipment across 29 countries, needed a modern field service solution after its server‑based system made remote working difficult and its quoting module prevented easy conversion of quotes into jobs. The Office Manager, Julie Pickin, trialled Joblogic’s security equipment software and mobile engineer app and chose Joblogic to address those issues.

Joblogic implemented its job management software and mobile engineer app so engineers can receive and accept jobs, capture photos and signatures on site, and allow office staff to convert quotes to jobs without re‑entering data. As a result, 80% of Vigil’s staff now use Joblogic daily, the company has reduced administrative overhead and saved resources by allocating jobs directly to field staff, and integration with accounting software has cut manual data entry.

Vigil Fire & Security Ltd

Julie Pickin

Office Manager