Case Study: Midland’s Catering Equipment boosts customer satisfaction with Joblogic

Midland’s Catering Equipment - Customer Case Study

Midland’s Catering Equipment, a commercial catering equipment business based in Northampton, needed a field service management system that was easier to use than its previous competitor. The team wanted better asset management, improved usability and functionality, and a simple experience for engineers, back-office staff, and customers using a portal.

With Joblogic, Midland’s Catering Equipment adopted a cloud-based field service management platform with a customer portal, free mobile app, and stronger asset management tools. The result was improved customer satisfaction, faster quote approvals, invoice viewing and job logging, plus lifecycle reporting for assets to help schedule repairs and replacements more efficiently. Mark Curry, Managing Director, said Joblogic has brought “a massive benefit” over the last two and a half years and is seen as a partner in their future success.

Midland’s Catering Equipment

Mark Curry

Managing Director