Case Study: Kershaw Mechanical Services achieves paperless operations, cost savings and real-time scheduling with Joblogic

Kershaw Mechanical Services - Customer Case Study

Kershaw Mechanical Services Ltd., a Cambridge-based M&E building maintenance contractor with 90 employees (25 active Joblogic users), turned to Joblogic after nine months of experimenting with other software. They had struggled with a previous provider that lacked FM experience and adequate support, leaving operational and field engineer management issues unresolved. Kershaw chose Joblogic for its stronger customer support and the ability to move the business toward a paperless, digitally managed service.

Joblogic deployed its field service platform—most notably the Joblogic Scheduler and Customer Portal—giving Kershaw live updated planning and predictive scheduling, a digital customer conduit, and paperless workflows. After nine months the solution delivered measurable time and cost savings, reduced errors, and “massive efficiencies” in planning and logistics, was easy to adopt with minimal training for the 25 users, and earned complimentary feedback from clients. Joblogic’s support and tools directly enabled these operational improvements.

Kershaw Mechanical Services

Richard Royal

General Manager