Case Study: BRB Electrical achieves faster dispatch and greater back-office productivity with Joblogic

Increasing Productivity and Efficiency

BRB Electrical Ltd., a Glasgow-based plumbing and heating company serving commercial, industrial and residential clients, struggled with basic gas-engineer software that lacked adequate reporting, job forms and job-costing controls. Seeking better management of multiple customers and sites, BRB signed up in July 2018 for Joblogic’s plumbing and heating field service management software to gain stronger reporting, customer-account control and scheduling capabilities.

Joblogic implemented diary management and mobile job reporting, enabling BRB’s back-office team to create and dispatch jobs in a couple of clicks and give engineers instant access to certificates, reports and photos. As a result, BRB reports saved time and resources, increased back-office productivity, faster dispatching and a higher number of jobs completed daily — with Joblogic eliminating missing paperwork and improving job-cost visibility.

BRB Electrical

Nicola Mallon

Office Manager