Case Study: Permac Industries achieves 98.9% on-time delivery and metrics-driven quality with JobBOSS

Permac Industries - Customer Case Study

Permac Industries, a Minneapolis precision machine shop led by owner Darlene Miller, needed to scale operations while maintaining tight quality and delivery performance for complex, low- and high-volume customers. To support rapid plant expansion, tighter tolerances and deep customer partnerships that require just-in-time inventory management, Permac turned to JobBOSS — deploying JobBOSS Job Control, Data Collection, Shop Stats and ShopBOSS for history, costing and CRM — to bring metrics-driven control to shop and office processes.

Using JobBOSS to collect data and post daily KPIs (scrap rate, on-time delivery, defects per million) across the shop floor and office, Permac reduced scrap from 3% to 2% (2007–2008), cut rework from 1.02% to 0.55% in one year, and lifted on-time delivery to 98.9% in 2008. JobBOSS-enabled visibility and control supported handling ~2.7 million parts per year, improved per-employee productivity to $152,241 in 2008, and helped Permac meet ISO and customer quality expectations.

Permac Industries

Darlene Miller

Owner