Case Study: Modern Plumbing & Heating, PLLC achieves rapid growth — fully booked and 250+ reviews in under 3 years with Jobber

Starting a Plumbing Business from Scratch From Zero Customers to Fully Booked in Under 3 Years

Modern Plumbing & Heating, PLLC is a Flathead Valley, Montana plumbing startup founded by Paige and Master Plumber Raun Grover. In the first years they faced the common challenge of scaling: Raun was swamped with calls, scheduling and paper invoices, and hiring a phone assistant created new handoff and information problems that threatened growth and the owners’ goal of financial freedom.

They adopted Jobber’s field service software and outfitted technicians with smartphones and tablets so the team could use on‑my‑way messages, photos, GPS, mobile invoicing, and a centralized CRM — plus automated review requests and website publishing. The tech-driven workflows and insistence on hiring “techy” techs improved efficiency and customer communication, earning 250+ reviews, two business awards (Best of Flathead and the BBB Torch Award) in under three years, and a schedule often booked weeks in advance.

Modern Plumbing & Heating, PLLC

Paige Grover

Modern Plumbing & Heating, PLLC