Case Study: John the Plumber achieves streamlined multi-branch scheduling and faster onsite invoicing with Jobber

John the Plumber - Customer Case Study

John the Plumber is an Ottawa-based plumbing company founded in 2013 that quickly expanded across southeastern Ontario and needed a better way to communicate job details, enable onsite quoting and invoicing, and coordinate crews across multiple branches. Managing schedules via Google Calendar and manual processes was slowing dispatching, customer communication, and growth.

Implementing Jobber gave technicians iPad access to live schedules, maps for efficient routing, onsite invoicing and quoting, and in-app messaging, which cut manual scheduling, reduced drive time, and improved customer updates. The team now books work during calls, onboards staff faster, pulls real-time business reports, and supports operations across markets up to 500 km apart.

John the Plumber

John Grimes

John the Plumber