Case Study: Guest Plumbing & Heating achieves over 50% reduction in costly callbacks with Jobber

How This Plumber Reduced Costly Callbacks by Over 50% With Jobber

Guest Plumbing & Heating, founded by master plumber Dan Guest in Ancaster, ON, struggled with outdated scheduling and one‑way communication—job boards, texts and fragmented notes left technicians without complete client histories. Those gaps led to frequent, costly callbacks and risked the company’s reputation.

By adopting Jobber’s scheduling, dispatch, mobile app, CRM and job‑site checklists, the team centralized client files, photos and inspection forms so any technician has full job history and testing records. The change cut callbacks by over 50%, saved time and money, and improved team communication and customer satisfaction.

Guest Plumbing & Heating

Dan Guest

Master Plumber