Case Study: GP Furniture Makers achieves 50% cut in non-billable hours and greater profitability with Jobber

How Greg Pilotti Cut Non-billable Hours By 50% With Jobber

GP Furniture Makers, a six-person custom furniture shop in Parkesburg, Pennsylvania, led by Greg Pilotti, grew from garage projects into a maker of high-end conference tables and cabinets. As work scaled, Greg struggled to know which custom jobs were truly profitable, relied on gut feel for estimates, and faced rising non-billable hours and inefficiencies that threatened margins.

By using Jobber’s time-tracking to log every team member’s hours by job, Greg gained visibility into billable vs. non-billable time and exact job costs. That data-driven approach cut non-billable hours by about 50%, improved estimating and invoicing accuracy, guided pricing and project selection, and helped make smarter hiring decisions—turning day-to-day operations into clear, profit-focused choices.

GP Furniture Makers

Greg Pilotti

Owner